Job Openings

Manager, Business Process

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Design and optimise business processes using industrial engineering methodologies; monitor performance, conduct root cause and performance analyses, and identify process gaps against industry best practices
• Lead and manage process improvement projects that support the company’s strategic objectives and drive operational excellence
• Oversee cross-functional and cross-organisational project teams to design, implement, and roll out innovative technologies and process solutions that enhance efficiency, customer satisfaction, and revenue
• Identify and drive improvement opportunities through process reviews, automation, process mining, digitalisation, and the implementation of best practices across the organisation
• Engage in process re-engineering to streamline end-to-end workflows and improve the new customer onboarding experience
• Maintain and update process documentation, including standard operating procedures and operations manuals
• Prepare and present reports on project management progress and process improvement outcomes to stakeholders and leadership
• Collaborate closely with senior leadership to identify opportunities for improvement and support the development and execution of cross-functional initiatives
• Ensure clear communication and effective collaboration across departments to support successful project implementation and ensure smooth adoption of new processes and solutions

Requirements

Education & Qualifications

• Bachelor’s degree in Industrial Engineering, Business Management, Project Management, or a related discipline
• PMP Certification (mandatory): Demonstrates formal training and mastery of project management standards and methodologies
• Scrum Master Certification (preferred): Agile experience is a strong advantage, particularly within dynamic, cross-functional teams

Experience

• 5 to 10 years' experience in business process management or supply chain operations, with a proven track record of delivering process improvements and enhancing operational efficiency
• Minimum 2 years’ experience in project management, including full project lifecycle leadership, stakeholder engagement, accountability, and risk mitigation
• At least 3 years’ experience in the implementation of supply chain systems and processes
• Minimum 3 years’ practical application of industrial engineering techniques in business process redesign or operational excellence programmes
• Practical understanding of manufacturing, logistics, and supply chain operations, including 

Technical & Domain Expertise

• Proven subject matter expertise in supply chain management, including end-to-end process analysis and optimisation
• Deep understanding of industrial engineering principles, including:
  • Lean methodologies and continuous improvement tools (e.g. Kaizen, 5S, Six Sigma)
  • Time-motion studies for performance evaluation
  • Capacity planning and resource optimisation
  • Systems thinking and process redesign

• Knowledge of Lean Six Sigma preferred; familiarity with structured methodologies that drive process improvement and operational excellence
• Skilled in identifying cost-savings and improvement opportunities using tools such as value stream mapping, process simulation, Six Sigma, and work standardisation

Core Skills & Competencies

• Strong problem-solving skills, with the ability to identify root causes, analyse complex issues, and implement effective solutions under pressure
• Excellent communication and interpersonal skills, with the ability to work effectively across departments and levels of the organisation
• Strong organisational and leadership abilities, with a results-oriented mindset
• Ability to influence and collaborate across all levels of the company, including senior leadership and cross-functional teams
• Flexible and adaptable to change, with a proactive approach to continuous improvement

Manager, Procurement

Responsibilities

• Collaborate with the senior management team to define and execute the company’s overall purchasing strategy, including materials demand forecasting and cost estimation
• Develop and implement procurement strategies and processes that support business objectives, ensuring alignment with operational requirements for price, quality, and delivery
• Lead the end-to-end procurement function to drive value creation, mitigate supply chain risks, and deliver measurable cost savings in line with business goals
• Maintain up-to-date market intelligence, including insights into vendor capabilities, strategies, and emerging market trends
• Influence and advise internal stakeholders on the selection of direct materials that enhance production efficiency, reduce waste, and deliver added value to customers
• Build and manage a robust vendor base, nurturing supplier relationships and establishing a structured evaluation and selection process to ensure performance and compliance
• Develop and execute effective negotiation strategies with vendors to secure competitive pricing, ensure adherence to quality standards, and meet delivery expectations
• Proactively communicate market changes and their potential impact on supply, providing actionable insights to relevant stakeholders
• Recommend cost-optimisation solutions that uphold quality and service standards while supporting operational efficiency
• Champion sustainable procurement practices by incorporating sustainability criteria into supplier selection and assessment processes; evaluate environmental, social, and ethical risks, and conduct regular supplier audits to ensure compliance with sustainability standards and continuous improvement across the supply chain

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration or Purchasing Management with 10 years of experience or Diploma with 15 years of experience in Manufacturing or Supply Chain Management
• Proven experience in development of strategic sourcing, procurement, supply chain management, vendor management, negotiation, project management and/or cost and price analysis
• Excellent communication, negotiation, and interpersonal skills to manage key stakeholders and build client relationships

Assistant Manager/Manager, Business Development

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Conduct competitive price comparisons and benchmarking across industry offerings to ensure pricing strategies remain competitive and profitable
• Analyse customer requirements and cost structures to develop accurate, data-driven pricing models for proposals and quotations
• Maintain and update pricing databases, tools, and templates to ensure consistency and accuracy in all quotations and proposals
• Prepare competitive and compelling proposals, tenders, quotations, and presentations for customers, ensuring alignment with their requirements
• Manage and grow business opportunities from an existing portfolio of customers, ensuring continued engagement and satisfaction
• Build and nurture strong, long-lasting customer relationships by understanding client needs and providing tailored solutions
• Achieve sales forecasts and revenue targets as set by management
• Provide regular updates and reports to management on the competitive landscape, industry trends, and any new developments

Requirements

• Bachelor’s degree or Diploma in Sales & Marketing, Business Administration, or a related field, or equivalent professional experience
• Minimum of 3 years of experience in sales, account management, or business development
• Proven track record of managing key accounts and solving client-related issue
• Experience as an Estimator will be advantageous
• Demonstrates a dynamic and positive attitude with a commitment to delivering exceptional service quality and customer satisfaction
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with strong skills in Microsoft PowerPoint to design and deliver persuasive presentations
• Outstanding verbal, written communication skills, outgoing and capable of building strong relationships with clients and internal teams
• Comfortable engaging with diverse stakeholders, including senior management and technical teams

Executive, Account Management

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Continuously assess customer satisfaction levels for assigned accounts through surveys, calls, or meetings. 
• Ensure customers are satisfied with the products and services provided by gathering regular feedback.
• Provide support to the immediate manager in meeting customer requirements.
• Coordinate with various operations departments to ensure smooth workflow and timely responses to customer needs.
• Review incoming Purchase Orders (POs) and compare them with quotations to ensure unit prices and specifications match.
• Identify and resolve any discrepancies to ensure customer requirements are accurately met.
• Create job orders for all incoming purchase orders.
• Ensure all relevant specifications, customer-supplied materials, and unit prices are properly documented before proceeding.
• Prepare mock-ups, pre-check blueprints, or color proofs for customer approval.
• Submit these items for customer approval and provide necessary approval slips to proceed with the order.
• Work alongside the Quality Department to ensure the goods meet the required quality standards before delivery.
• Ensure close collaboration with the operations team to guarantee that products are delivered on time and according to the established schedule.
• Handle the preparation of shipping documents, ensuring all details are accurate.
• Coordinate with internal teams or third-party forwarders to facilitate smooth logistics and timely delivery.
• Prepare accurate and complete invoices for the finance department to ensure proper customer invoicing.
• Verify all billing details to avoid errors and delays.
• Create and issue quotations based on customer requirements, including pricing, product specifications, and delivery terms.
• Ensure the accuracy of quotations by verifying customer details, product specifications, and unit prices.
• Negotiate and amend quotations in coordination with sales, operations, and customers to meet their needs while ensuring company profitability.
• Follow up with customers to address any queries related to quotations and ensure timely decision-making.
• Carry out any other tasks assigned by immediate manager, when required.

Requirements

• Minimum GCE “O” levels qualification or higher.
• 2 years of work experience in order processing or customer service position will be preferred
• Familiarity with logistics, shipping documentation and invoicing processes.
• Proficient in Microsoft Excel and Word.
• Demonstrated avility in problem-solving and handling customer issues effectively
• Detail-oriented with high level of accuracy in order and invoice processing
• Able to work independently while being an effective team player. 
• Good communication skills, including professional email writing.

Finance Executive, Accounts Receivable

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Process sales invoices
• Update collections from customer
• Monitor and follow up with customers payment status
• Perform monthly closing of Accounts Receivable
• Prepare Sales and Accounts Receivable management reports
• Carry out tasks / ad hoc projects assigned by immediate manager 

Requirements

• Advanced / Diploma in Accounting or LCCI
• At least 2 years of relevant experience in similar capacity
• Proficient in Microsoft Excel and Accounting software
• Meticulous and effective in time management
• Able to perform routine tasks

Production Planner

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Coordinate with Business Development team on the incoming orders and ensure      order instructions are clear
• Calculate and raise the required paper volume upon receiving Job Orders
• Schedule printing jobs received to the master schedule
• Control and Maintain records of all printed samples, with all technical specifications clearly stated in an orderly manner
• Ensure timely distribution of daily reports, when needed
• Coordinate and update job sheets for production planning
• Update Amendment Request from Business Development Department
• Coordinate with Materials Planner on special ink and materials request
• Schedule production plan according to machine availability and delivery date requirement
• Monitor and feedback to Business Development on job status

Requirements

• Diploma in Business Administration with at least 1 year of experience in a fast pace manufacturing environment
• Proficient in using Microsoft Office applications
• Knowledge of Offset Printing and Offset Binding processes will be an advantage
• Proficiency in Material Requirement Planning (MRP) and related software
• Strong analytical and problem-solving skills
• Effective communication skills

Operations Management Trainee

Booksmart is a fast-growing online bookstore headquartered in Singapore, on a mission to transform the way books are purchased and delivered across Asia. We're looking for an 
Operations Management Trainee to join our dynamic team and grow with us in a role that combines procurement and fulfilment operations. This role is designed to fast-track your 
development into a future leadership role within our Operations team.

Role Overview:
As an Operations Management Trainee, you will support and learn from our experienced operations team while developing core skills in procurement, supply chain coordination, and order fulfilment. This role offers hands-on exposure to end-to-end operational processes—from sourcing books and managing supplier relationships to ensuring on-time delivery to our customers.

Responsibilities

Procurement Operations

• Support the procurement team in sourcing books and managing purchase orders with local and international suppliers
• Assist in maintaining optimal inventory levels and tracking stock availability to meet customer demand
• Help evaluate supplier performance and work on initiatives to improve cost efficiency, lead times, and product quality
• Liaise with suppliers to confirm order details, resolve discrepancies, and ensure timely dispatch of goods

Fulfilment & Logistics

• Assist in daily inbound and order fulfilment operations to ensure accurate and timely delivery from supplier to customer.
• Contribute to the documentation and refinement of Standard Operating Procedures (SOPs) for both procurement and fulfilment processes
• Monitor supply chain performance and support in identifying and resolving operational bottlenecks
• Analyse operational and procurement data to build dashboards and reports that drive better decision-making

Process Improvement & Coordination

• Collaborate cross-functionally with internal teams (e.g., customer service, tech, finance) to support smooth operations
• Proactively identify process inefficiencies and suggest improvements to boost operational effectiveness
• Participate in strategic projects aimed at improving cost, speed, and customer satisfaction

Requirements

• A fresh graduate or early-career professional with a keen interest in operations, procurement, or supply chain management
• Demonstrated leadership experience through student organizations, projects, or internships
• Detail-oriented and organized, with strong problem-solving skills.
• Comfortable working with numbers and analysing data to derive insights.
• Proficient in Excel/Google Sheets; experience with inventory or procurement tools is a plus.
• Hungry to learn, driven to grow, and excited by operational problem-solving

Personal Chauffeur

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Provide reliable and professional chauffeur services to the Managing Director and his family to various destinations, including business meetings, personal appointments and social events
• Plan and optimize routes to ensure timely arrivals and departures, considering traffic conditions and potential roadblocks
• Maintain the vehicle in excellent condition, including regular cleaning, fuelling, and scheduled maintenance
• Adhere to all traffic laws and regulations while driving, ensuring the safety of all passengers and other road users
• Manage time effectively to accommodate changes in schedules or last-minute requests
• Maintain confidentiality and discretion regarding the Managing Director/CEO's personal and professional affairs

Requirements

• Minimum 3 years of experience as a professional driver, preferably with experience chauffeuring high-level executives or VIPs
• Valid Class 3 driving license with a clean driving record
• Strong knowledge of route planning and familiarity with Singapore roads and traffic patterns
• Ability to adapt to changes in schedule and handle last-minute requests
• Willing to work beyond regular hours, including weekends and public holidays, as required
• Pick up and return the vehicle from and to the company’s premises in the western region of Singapore on a daily basis
• Attire must be long pants and a button up shirt or Polo T-shirt on a daily basis

Warehouse Associate

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Responsible for picking / packing accuracy & timeliness.
• Perform system transaction for stock movement in FG1.
• Take part in Cycle Count to achieve stock accuracy.
• Daily Housekeeping to maintain the warehouse in good condition.
• Prepare the cargo in exportable condition.
• Ensure material-handling equipment is maintained in working condition.
• Issuance and receipt of stocks.
• Un-stuffing and stuffing of containers.
• Expedite goods out from production to meet delivery schedule.
• Liaise with transport contractor on delivery arrangement to meet customer requirement.
• To ensure safety rules and regulation are adhered.
• To carry out tasks assigned by immediate superior.

Requirements

• Minimum Secondary Levels/ITE qualification.
• 1 to 2 years of relevant experience in warehousing, store operations or related role.
• Experience in operating VNA or forklift.
• Basic computer literacy with experience in inventory data entry.
• Collaboration is often necessary in a warehouse environment, ad associates typically work in teams to fulfil orders, pack shipments and maintain inventroy.
• Able to understand and communicate in English.

Apprentice / Print Technician, Offset Printing

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Identify and retrieval of raw materials (paper, ink, chemical, consumables, etc).
• Understand Material Safety Data Sheet to ensure proper & safe handling and usage of chemicals.
• Record the data on the daily Job Completion report and identify the printed sheets by label/tag the pallet with job completed and quality control card.
• Interpretation of work instructions with standard procedures.
• Operations Functions including paper loading, machine setup, air-setting and adjustments, spray powder unit setup, understanding of single vs. multi-colour printing, use of densitometer and arrangment and recording of finished work.
• Machine maintenance.
• Proper handling and storage of used materials.
• Ensure work safety and good housekeeping.
• Knowledge of quality.
• Feedback and update to Supervisor or Operations Executive on problems.
• To carry out tasks assigned by immediate superior.

Requirements

• Minimum 2 years experience in offset printing.
• At least 1 year of experience working as an Assistant Printer or in similar capacity.
• Hands-on experience in operating or assisting with offset printing processess.
• Willing to work on a rotating shift schedule (2 weeks day shift, followed by 2 weeks night shift).

Apprentice / Print Finishing Technician, Offset Binding

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• To perform support role for several areas in Binding and finishing day-to-day activities.
• Perform production duties such as manual lifting, packaging, taping, labeling operations and sorting.
• Report defective materials or questionable conditions to the department supervisor.
• To ensure materials and products are in order and packing specifications are met.
• To maintain 6s housekeeping.
• To comply Safe Work Procedures (SWP) and adhere to safety in work station/area.
• To carry out tasks assigned by immediate supervisor. 

Requirements

• Minimum 1 year of experience working in a fast-paced environment
• Able to perform tasks that may involve reptitive motions.
• Able to understand and follow basic verbal and written instructions
• Willing to work on a rotating shift schedule (2 weeks day shift, followed by 2 weeks night shift)

Apprentice, Digital Print

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Responsibilities

• Manage and operate highly automated large digitized print equipment for book production.
• Upkeep machine maintenance.
• Produce good quality print and high efficiency in productivity.
• Perform ink usage analysis for each orders.
• Ensure proper line clearance upon completion of jobs.
• Carry out housekeeping at the end of every shift.

Requirements

• Minimum 1 year of experience working in fast-paced enviroment.
• Able to perform tasks that may involve reptitive motions.
• Able to understand and follow basic verbal and written instructions. 
• Willing to work on a rotating shift schedule (2 weeks day shift, followed by 2 weeks night shift.